Researcher experience insights
Understanding the researcher experience and identifying high-value investment opportunities at an Australian University.
Mortgage customer experience
Applying qualitative research methods to surface strategic insights and improve the mortgage customer experience.
Digital transformation capabilities
Defining the user experience capabilities framework and supporting an organisation to develop their digital strategy.
Customer satisfaction pilot
Research and strategic insights to inform the creation of an ongoing satisfaction measurement program.
CDC Customer experience insights
Research to inform the redesign of a home care service delivery model in response to CDC policy reforms.
Sales distribution service insights
Strategic insights and opportunities to inform the redesign of the distribution service model.
Building a case for change
Defining the business imperative and program to transform from a business-centred to customer-centred organisation.
UX Program advisory
Establishing an agile UX governance model to manage the redesign of this financial institution’s public website.
CX training module
Supporting the development of customer centred design capability for a telecommunications provider.
Telco future state design
Supporting the development of a customer-centred future state experience for a Telcommunications client.
Health care future state design
Design the future state customer experience of a Health insurance transformation program.
Digital legal experience
Research and design of a future state digital online court and e-filing user experience.
Banking IVR insights and design
Insights and the future state design of a banking IVR to encourage customers to self-serve.
Collaboration platform design
Facilitating the research, insights and design of a financial institution's collaboration platform.
Banking customer research
Strategic insight on the retail banking customer experience to inform the banks digital strategy.
