Who are we?
CXCO is a strategic innovation and customer experience consultancy. Over 15 years we have worked with organisations to create customer centred experiences that inform business strategy, increase customer advocacy, and affect employee engagement.
Why work with us?
We work in partnership to help our clients link strategy to execution, address root cause issues, and reduce time and costs through accelerated innovation. Ours is a solid, repeatable and collaborative approach to innovation that results in increased value and growth.
How do we work?
We work with you to define opportunities to move forward and prepare for the future. We bring a robust process to deal with complexity, understand the unarticulated, and handle ambiguity. We offer consulting, coaching, and advisory services.
Business and customer strategy
We help you get clear on your direction - whether that be from a business or customer perspective. We use a combination of convergent and divergent thinking informed by customer, business and market insight to find meaning and define your purpose.
Experience design and innovation
Designing valuable experiences and finding the right opportunities can be a difficult and costly process. At CXCO, our approach is to identify, test, iterate, and execute on opportunities and ideas that create both short and long-term value.
Developing a customer centred culture can take years for large established organisations. CXCO has an approach to help increase customer-centred maturity and provide the tools and thinking to respond to complex issues from a holistic perspective.