CXCO is a strategic insights and experience design consultancy

 
Founded in October 2010 in Sydney, Australia with a vision to create shared value and positively impact the wellbeing of people through human-centred innovation and design.

 We work with organisations to understand and simplify complexity in human interactions; identify high-value opportunities to meet needs and create value; and to design human-centred services, product, and businesses for future environments.

We utilise ethnography and observation of customer behaviour, qualitative and quantitative research, facilitated collaboration and co-design workshops, journey mapping, prototyping and design methods to enable organisations to understand root-cause issues and guide decision-making. 

Our Services 

Customer experience icon 

Experience strategy

We create the Experience strategy informed by strategic insight and co-designed with the business to communicate a vision of the future.

 

 

 Service design icon

Service design

We co-design the future state service experience by articulating the front-stage service interaction and the back-stage capabilities across people, system and process.

 

UX Icon 

UX design

We design digital, physical and spatial touch points informed by user insight and created through rapid iterative design sprints. We build, test and learn using prototypes.

Find out more about our services

Case studies 

Researcher experience_ img01Researcher experience insights

Understanding the researcher experience and identifying high-value investment opportunities at an Australian university.

Read more 

 

Mortgage experience_img01Mortgage customer experience

Applying qualitative research methods to surface strategic insights and improve the mortgage customer experience.

Read more 

 

Digital transformation_omg01Digital transformation capabilities

Defining the user experience capabilities framework and supporting an organisation to develop their digital strategy.

Read more 

View more case studies

Our clients 

We work across industries with Tier 1 organisations, Governments, NFPs, and GBEs.

CXCO – Our clients – ING Direct
CXCO – Our clients – Commonwealth Bank Australia
CXCO – Our clients – Expedia
CXCO – Our clients – Vodafone Hutchison AustraliaCXCO – Our clients – Vodafone Hutchison Australia

Our values 

 

Value icon_ Explorer v3We are explorers 

 

Value icon_ Integrity v3We act with integrity 

 

Value icon_ Storyteller v3We are story tellers

 

Value icon_ Courage v3We are courageous

Our principles 

 

Value icon_ discipline v3We have discipline and rigour 

 

Value icon_ complexity v3We expertly navigate complexity 

 

Value icon_ collaboration v3We are collaborative and inclusive

 

 

Value icon_ quality v3We are quality focused

 

Value icon_ flexibility v3We work with agility and flexibility

Contact us 

Are you interested in how we could help your business? 

We would love to talk to you. Call or email us.

Email:  contact<at>cxco<dot>com

Phone: 02 8356 9774

Address: 10/15-21 Doody Street, Alexandria. NSW 2015

 

CXCOmap