CXCO is a strategic insights and experience design consultancy
Founded in October 2010 in Sydney, Australia with a vision to create shared value and positively impact the wellbeing of people through human-centred innovation and design.
We work with organisations to understand and simplify complexity in human interactions; identify high-value opportunities to meet needs and create value; and to design human-centred services, product, and businesses for future environments.
We utilise ethnography and observation of customer behaviour, qualitative and quantitative research, facilitated collaboration and co-design workshops, journey mapping, prototyping and design methods to enable organisations to understand root-cause issues and guide decision-making.
We deliver high-value outcomes to customers, stakeholders and employees through a human-centred innovation and design approach driven by strategic insights.
We create value at three levels of design including:
• navigating the complexity of system wide problem spaces
• designing human centred services, and
• designing discrete user experience focused digital, physical and spatial touchpoints
Understanding the researcher experience and identifying high-value investment opportunities at an Australian university.
Applying qualitative research methods to surface strategic insights and improve the mortgage customer experience.
We work across industries with Tier 1 organisations, Governments, NFPs, and GBEs.
We are explorers
We act with integrity
We are story tellers
We are courageous
We have discipline and rigour
We expertly navigate complexity
We are collaborative and inclusive
We are quality focused
We work with agility and flexibility