Researcher experience_ img01Researcher experience insights

Understanding the researcher experience and identifying high-value investment opportunities at an Australian university.

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Mortgage experience_img01Mortgage customer experience

Applying qualitative research methods to surface strategic insights and improve the mortgage customer experience.

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Digital transformation_omg01Digital transformation capabilities

Defining the user experience capabilities framework and supporting an organisation to develop their digital strategy.

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Customer Satisfaction_ img01Customer satisfaction pilot

Research and strategic insights to inform the creation of an ongoing satisfaction measurement program.

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Strategic response_ img02Consumer Directed Care service

Research and strategic insights to inform redesign of the home care service delivery model to meet CDC Policy reforms.

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Broker adviser insights_ img02Third-party experience

Insights and opportunities to inform the redesign of the Mortgage Broker and Financial Adviser service model.

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Customer-centred organisation_ img02Building a case for change

Defining the business imperative and program to transform from a business-centred to customer-centred organisation.

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UX Gov_ Deliverable 01UX Program advisory

Establishing an agile UX governance model to manage the redesign of this financial institution’s public website.

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Customer experience training module_img02CX training module

Supporting the development of customer centred design capability for a telecommunications provider.

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Future state design_ img02Telco future state design

Supporting the development of a customer-centred future state experience for a Telcommunications client.

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Future state experience_ img 02Health care future state design

Design the future state customer experience of a Health insurance transformation program.

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Digital legal experience_ img02Digital legal experience

Research and design of a future state digital online court and e-filing user experience.

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IVR Design_ img02Banking IVR insights and design

Insights and the future state design of a banking IVR to encourage customers to self-serve.

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Collaboration platform_ Deliverable01Collaboration platform design

Facilitating the research, insights and design of a financial institution's collaboration platform.

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Retail customer_ deliverable01Retail bank customer experience

Insights into the retail customer experience, informing the retail banking digital strategy.

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ATM Insights_ Deliverable01ATM insights and UX

User research and participatory co-design methods to create an intuitive and accessible user experience.

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HVC Trading_ Deliverable01HVC trading research

Insights to inform creation of a new service model for an online broker's high value customers.

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